Current Verizon customer
Access account details, technical support requests, and billing information all in one place.
Verizon Customer Service
See how Verizon customer service can support you
Verizon customer service is technical support you can count on. From fixing connectivity issues to answering questions about services and equipment, we guarantee prompt and efficient service during each call.
How to use Verizon Bill Pay
Verizon customer service makes bill pay easy through convenient options such as: payments online, in person, over the phone, and by mail. Other options include:
- Auto-pay
- Pay with your remote
- My Fios app
Browse bill pay details to pick the right option for you.
Best Solutions for Verizon Fios Internet
Verizon customer service for Fios internet gives you the support you deserve, allowing you to browse the web with almost no worry, regardless of the Fios internet solution you chose.
Living with slow internet speeds? We have a solution. Take our internet speed test to get a measurement of your current broadband speed and see options for improvement.
Still have questions? Call Verizon Fios Customer Service
Browse Fios Digital Voice solutions
Fios Digital Voice offers nationwide and international calling through a Fios internet connection using Verizon’s 100% fiber-optic network. Access your own line, a crystal-clear signal, and the ability to forward calls and voicemails to your mobile device with minimal interruptions.
Frequently asked questions
How do I speak to Verizon customer service?
You have a couple of options for speaking to Verizon customer service, depending on which services you have with Verizon.
- For Verizon Wireless and 5G Home Internet support, call 800-922-0204 between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays.
- For Verizon Fios Internet customer support, call 800-837-4966 between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays.
- You can also use Verizon’s 24/7 online chat option, or sign in to your My Verizon account for account-related queries.
How do I contact Verizon billing?
For questions about your Verizon Wireless or 5G Home Internet bill, call 800-922-0204 between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays, or view your bill, make a payment, manage Auto Pay, and review account changes in your My Verizon account.
For questions about your Verizon Fios bill, call 800-837-4966 between 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays.
What are the hours for Verizon Wireless customer service?
Verizon account and billing customer service is available by phone between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays. Online chat support is available 24/7; for the best results, log in to your My Verizon account and chat from there.
What is the number for Verizon customer service?
Verizon has two main customer service numbers, each focused on specific services. For Verizon Wireless and 5G Home Internet support, call 800-922-0204 between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays. For Verizon Fios Internet customer support, call 800-837-4966 between the hours of 8 AM and 7 PM Monday through Saturday and between 8 AM and 5 PM on Sundays.
Changing or Cancelling Service
How do I make changes to my services?
You can change your Verizon services by signing in to My Verizon online or through the My Verizon app. Wireless and 5G Home Internet customers can change plans, manage lines, and add or remove eligible products and plan perks.
Verizon Fios customers can also use My Verizon to manage services, including changing internet speeds, TV packages, equipment, and calling features. Before confirming a change, review how it may affect your monthly bill, discounts, or promotions.
How do I cancel my services?
For Verizon Fios, call 800-837-4966 or sign in to My Verizon and use chat to request a disconnection. If you rent Verizon equipment, you’ll need to return it within 30 days of disconnecting Fios service to avoid an unreturned equipment charge.
For Verizon Wireless or 5G Home Internet services, contact customer service at 800-922-0204.
I’m moving; how do I keep my service?
If you’re moving, check whether Verizon home internet service is available at your new address before scheduling your move.
Before placing your move order, choose when you want service turned off at your current address and activated at your new one. You may also be able to keep your existing home phone number. Depending on the services available at your new address, you could need different equipment and may have to return your old equipment.
You can manage and track your move through My Verizon, including reviewing your new service address, activation date, and equipment information.
Billing and Accounting Questions
How do I pay my bill?
You can pay your Verizon bill online or in the My Verizon app. Sign in to My Verizon, go to Bill or Bill Overview, select Pay Bill, and follow the prompts to choose a payment method and submit your payment.
Other options include paying by phone, by mail, or at an authorized payment location. For Verizon Wireless service, dial #PMT (#768) from your Verizon phone or call 800-922-0204 to make a payment by phone. You can also enroll in Auto Pay to have your Verizon bill paid each month automatically.
How do I view my current bill?
Sign in to My Verizon online or through the My Verizon app to view your current Verizon bill. From your Bill Overview, you can see your balance, payment due date, and a breakdown of your charges. Select Review bill PDF to view, download, or print a detailed copy of your bill.
My Verizon also provides access to your billing history. Verizon mobile customers can view, download, or print up to 24 months of previous bills online.
How do I set up Auto Pay?
You can set up Verizon Auto Pay through the My Verizon app or website. Sign in to your account, go to your billing or payment settings, and select Auto Pay. Follow the prompts to choose a payment method and select your automatic payment date.
Verizon Wireless customers who combine Auto Pay with paper-free billing may also qualify for a monthly discount on eligible plans. To qualify for Verizon's current Auto Pay and paper-free billing discount, eligible customers generally need to use a bank account or Verizon Visa® Card as their Auto Pay payment method. Discount eligibility and amounts vary by plan.
How do I register for My Verizon?
To register for My Verizon, visit Verizon's My Verizon registration page or download the My Verizon app and follow the registration prompts. Mobile customers can register using their Verizon mobile service information and create credentials for accessing their account.
My Verizon lets you view and pay bills, manage plans and devices, review account information, and access support. Verizon customers with eligible mobile and home services can also set up one Verizon ID to access both accounts with a single login.
I forgot my username and/or password.
If you forgot your My Verizon User ID or password, go to the Verizon sign-in page and select Forgot User ID or password. Follow the prompts to verify your identity and recover your User ID or create a new password.
For a password reset, Verizon may ask for your 10-digit mobile number or User ID and offer verification options such as text, email, or mail. If multiple unsuccessful sign-in attempts lock your My Verizon account, you can also use the password-reset process to regain access.